All orders are processed within 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Customized items and bourbon wood items will take 1-2 weeks to complete and ship.
Shipping charges for your order will be calculated at checkout.
Free shipping on orders over $50 is available for customers who use code FREESHIPPING at checkout. Free shipping includes UPS Ground Domestic shipping.
Free local delivery is available to some areas- please contact us directly at email@example.com for availability and to schedule. Free delivery is provided to businesses or residents within 5 miles of zip code 40245. Local pickup is available in Louisville, Kentucky. Please email us to inquire.
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.